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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
Sewell, Carl
Paperback: 15% 할인! $16.00 $13.60 [16,320₩]
배송 within 10 business days
Ordered from USA

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of... [More...]


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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Inghilleri, Leonardo
Hardcover: 20% 할인! $21.95 $17.56 [21,070₩]
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Ordered from USA

"This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually... [More...]


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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Snow, Dennis
Hardcover: 15% 할인! $19.95 $16.96 [20,350₩]
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Ordered from USA



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The Discipline of Market Leaders
Treacy, Michael
Paperback: 15% 할인! $17.99 $15.29 [18,350₩]
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Ordered from USA

New in paperback—the bold new strategy for reinventing competition, written by the authors of the popular Reengineering the Corporation. Treacy and Wiersma describe in detail how companies such as Wal-Mart, Southwest Airlines, Charles Schwab, and... [More...]


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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service
The Disney Institute
Hardcover: 20% 할인! $24.99 $19.99 [23,990₩]
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Ordered from USA

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see... [More...]


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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Mitchell, Jack
Hardcover: 20% 할인! $27.00 $21.60 [25,920₩]
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Ordered from USA

A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal.


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What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
Webb, Nicholas
Hardcover: 20% 할인! $25.00 $20.00 [24,000₩]
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Ordered from USA



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The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Dixon, Matthew
Hardcover: 20% 할인! $29.95 $23.96 [28,750₩]
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Ordered from USA



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Attracting Perfect Customers: The Power of Strategic Synchronicity
Hall, Stacey
Paperback: 15% 할인! $22.95 $19.51 [23,410₩]
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Ordered from USA

Promoting "static synchronicity", this book introduces a revolutionary sales and marketing model where "like attracts like".


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7L: The Seven Levels of Communication: Go from Relationships to Referrals
Maher, Michael J.
Paperback: 15% 할인! $16.95 $14.41 [17,290₩]
배송 4-8 weeks
Ordered from USA



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