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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Inghilleri, Leonardo
Hardcover: 20% 할인! $21.95 $17.56 [21,070₩]
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"This smart primer on customer service strategy is a must-read for managers and anyone interested in transforming their interactions with clients. "Exceptional Service, Exceptional Profit" is a manual for winning customer loyalty that actually... [More...]


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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
Sewell, Carl
Paperback: 15% 할인! $17.00 $14.45 [17,340₩]
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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of... [More...]


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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Snow, Dennis
Hardcover: 15% 할인! $19.95 $16.96 [20,350₩]
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Be Our Guest (10th Anniversary Updated Edition): Perfecting the Art of Customer Service
The Disney Institute
Hardcover: 20% 할인! $24.99 $19.99 [23,990₩]
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see... [More...]


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The Discipline of Market Leaders
Treacy, Michael
Paperback: 15% 할인! $17.99 $15.29 [18,350₩]
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New in paperback—the bold new strategy for reinventing competition, written by the authors of the popular Reengineering the Corporation. Treacy and Wiersma describe in detail how companies such as Wal-Mart, Southwest Airlines, Charles Schwab, and... [More...]


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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Mitchell, Jack
Hardcover: 20% 할인! $27.00 $21.60 [25,920₩]
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A master of customer service reveals his proven secrets to developing long-standing relationships and customer loyalty by making business personal.


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What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
Cody, Steven
Paperback: $22.00 [26,400₩]
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"The Dr.'s of pain have provided a prescription for those who are looking for a cure to their sales ills."—Jerry Kaplan, President, Magazine Group, Meredith Corporation
Powerful, provocative, and proven techniques that send your sales figures... [More...]


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Accelerating Customer Relationships: Using Crm and Relationship Technologies
Swift, Ronald S.
Hardcover: $49.99 [59,990₩]
Leverage people, processes, activities, information, and technologies to... Acquire new, more profitable customers Build long-term customer loyalty Serve every customer as an individual Drive powerful marketing opportunities Increase profits and shareholder... [More...]


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The Customer Driven Company
Whiteley, R. C.
Paperback: $32.49 [38,990₩]
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An instant business classic and bestseller—the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and... [More...]


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Customer Service: Empowerment and Entrapment
Sturdy, Andrew
Paperback: $86.39 [103,670₩]
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Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of... [More...]


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