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Mastering Professional Services
Lah, Thomas E.
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(Out of print)

판형 Hardcover, 260pp.
출판일 Sep 01 2005
ISBN-13: 9780976718406
도서 치수 23.83 센티미터(길이) X 15.49 센티미터(넓이) X 2.41 센티미터(두께)
무게 622 그램
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About the Book
Companies worldwide continue to seek new growth opportunities by establishing professional services to complement their current company portfolio. These professional service organizations are being chartered to secure high margin streams of revenue, improve customer satisfaction, and solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This lack of experience is creating incredible organizational pain. Not just product companies are struggling in their attempts to create profitable and effective professional service organizations. System integrators and value added resellers that must incorporate complicated technologies into their service offerings are struggling to scale service capabilities. Outsourcing and managed service providers that now want to provide consultative support are learning there are significant differences in these service lines. Many times, the current professional service... [More...] [Edit review] [Delete review]
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