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It's All about Service: How to Lead Your People to Care for Your Customers
Pelletier, Ray
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판형 Hardcover, 256pp.
출판일 May 05 2005
출판사 Wiley
ISBN-13: 9780471716754
도서 치수 23.11 센티미터(길이) X 15.49 센티미터(넓이) X 2.54 센티미터(두께)
무게 545 그램
About the Book
Praise for IT'S ALL ABOUT SERVICE
"This book is transformational. It's loaded with substantive ideas and strategies that can propel you and your team to new heights of excellence."
— Nido QubeinPresident, High Point University and Chairman, Great Harvest Bread Company
"Ray has a unique ability to simultaneously reach the coaches and the players.In order words, he is both inspirational and practical in approach.He understands that it truly is all about the people."
— Jane Grebenc Executive Vice President, National City Bank
"Ray knows that championship customer service starts with attitude. But, just as important, he recognizes that attitude doesn't just simply occur out of the blue.It takes careful building and nurturing, and this book shows you how to do that and more."
— Mike Fernandez Chairman of the Board, Capital Partners, LLC
"It's seven times more expensive to win a new customer than to retain an old one.That makes Ray's book a must read... [More...] [Edit review] [Delete review]
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