What the Book? (Browse books) [주제어]

Business & Economics

Return to all Business & Economics

Matches 1 - 10.

Hardcover: 15% 할인! ~~$22.99~~ $19.54 [23,450₩]

배송 within 10 business days

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a... [More...]

Jeffrey Gitomer's Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money
Gitomer, Jeffrey H.

Hardcover: $19.99 [23,990₩]

배송 within 10 business days

Salespeople are looking for answers.
They want them now.
They want them fast.
They want them free. Buy this book: You'll get two out of three. Every salesperson on the planet, at some point during their sales day, needs an answer or 10 about what... [More...]

The Thank You Economy
Vaynerchuk, Gary

Hardcover: 15% 할인! ~~$24.99~~ $21.24 [25,490₩]

배송 within 10 business days

Today, individuals and brands that out-care and out-love their competition see the biggest returns. In "The Thank You Economy," Vaynerchuk dissects the companies on the leading edge, showing how they are succeeding—and sometimes failing.

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
Hyken, Shep

Hardcover: 15% 할인! ~~$24.95~~ $21.21 [25,450₩]

배송 within 10 business days

Customer service isn't a department—it's a philosophy that includes every person and aspect of the best and brightest companies
In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate... [More...]

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
Sewell, Carl

Paperback: 8% 할인! ~~$14.99~~ $13.79 [16,550₩]

배송 within 10 business days

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of... [More...]

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
Reichheld, Frederick F.

Hardcover: 15% 할인! ~~$27.95~~ $23.76 [28,510₩]

배송 within 10 business days

Previously published under title: Ultimate question.

How to Win Customers and Keep Them for Life
LeBoeuf, Michael

Paperback: 8% 할인! ~~$15.00~~ $13.80 [16,560₩]

배송 within 10 business days

One of the nation's foremost business consultants presents a hard-hitting, rewards-and-incentives program for creating a winning sales team. This classic, no-nonsense guide is completely updated for today's computer-driven world.

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
Cleveland, Brad

Paperback: 8% 할인! ~~$39.95~~ $36.75 [44,100₩]

배송 within 10 business days

The industry's number 1 selling book on call center management! Now updated and expanded, Call Center Management on Fast Forward is the most comprehensive source available on running a call center. It covers every aspect of call center management - service... [More...]

The Discipline of Market Leaders
Treacy, Michael

Paperback: 8% 할인! ~~$15.95~~ $14.67 [17,600₩]

배송 within 10 business days

New in paperback—the bold new strategy for reinventing competition, written by the authors of the popular Reengineering the Corporation. Treacy and Wiersma describe in detail how companies such as Wal-Mart, Southwest Airlines, Charles Schwab, and... [More...]

7L the Seven Levels of Communication: Go from Relationships to Referrals
Maher, Michael J.

Hardcover: 15% 할인! ~~$29.95~~ $25.46 [30,550₩]

배송 within 10 business days

Return to all Business & Economics

Where's My Stuff?

Shipping & Returns

Need Help?